A: We have tried to make placing an order with us as secure and easy as possible.
To order simply click on the 'Ring' section of the website toolbar and then add each item you wish to purchase into your shopping basket. When you have made your final selection, follow the instructions on the page and proceed to checkout where further instruction is provided.
A: We have standardised rates for delivery based on your particular location. We believe this is the fairest system for you our customer.
We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. The total shipping charge will be displayed on the last page of the order form, before you submit your order. Here is the equation we use to calculate the total shipping cost:
(Highest Applicable Per-Shipment Cost) + (All Per-Item Costs) = Total Shipping Fee
A: Return and refund
Returns are valid only if the item is returned in its original condition within 7 working days of
purchase. The shipping charges are not refundable and if you return the products to us, the return postage charges will be paid by yourselves.Note: The safety seal on the packaging must be intact and product in a sellable condition ie: no damage and safety seal in place. Our safety seal ensures that the products safety has not been compromised. Please ensure that you post the return item/s safely in protective packaging by Registered Mail, as we will not be held liable for any loss or damage.
Refunds are only applicable if the products are damaged or faulty upon receipt.
Any incorrect, missing or damaged items received must be reported to dfogallery.com within 24 hours after
you receiving the delivery. This can only be done by E-mail.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent.
Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a
satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Please inform us before you send anything back to us. Thank you.
A: We use Recorded Delivery services which require a signature. If they are unable to find someone to sign for the delivery, they will leave a card so that you can arrange to collect the parcel or have it re-sent from your local mail depot.
Q: Why is an item still shown on the website if it's sold out?
A: We apologise if an item you wish to order is sold out. Our stock availability is automatically refreshed on the website, but occasionally a number of customers place an order for the same item at the same time. If there are any problems with an order you place, we will contact you by email as soon as possible.
